TERMS AND CONDITIONS – CASA VISTA TRANQUILA
A completed “Vacation Rental Agreement” is required within 24 hours to hold your reservation. The Rental Deposit (50% of the Rental Fee) is due upon receipt. Review and acceptance of the Casa Vista Tranquila Terms & Conditions, which is made part of this rental agreement, is required before a confirmation will be issued.
RATES: Rates are quoted on a per-night, per-week, or per-month basis as noted. Unless specified, check-in time is after 4:00 p.m., and checkout by 10:00 a.m. on the day of departure. Most rates quoted are for a specified number of people (4 for 2-bedroom, 6 for 3-bedroom), additional guests are subject to a per person, per day charge. Charges vary and are subject to change without notice. All properties represented by Casa Vista Tranquila come fully equipped with linens, dishes, and utensils and an initial supply of soap and paper goods. Other amenities vary per property.
CHECK-IN AND CHECK OUT TIMES: Check-in is at 4:00 pm | Check-out is at 10:00 am. Unless otherwise arranged with the Agent, the 10:00 am check-out time is crucial for the cleaning contractor to perform housekeeping duties. Therefore, please note that unauthorized late check-outs will be subject to a $250.00 charge in the event the contractor’s cleaning crew cannot enter the vacation rental premises.
ADDITIONAL CHARGES (NOT included in rate): Rates do NOT include daily maid service (unless noted), gratuities, car rental, food, liquor, laundry, personal items, excessive cleaning upon departure (i.e. upholstery or rug shampooing, etc.).
RESERVATIONS AND PAYMENTS: Payment of the applicable 50% Rental Deposit amount together with a completed Guest Reservation Application must be received and approved by Casa Vista Tranquila before a confirmation will be issued. No grace period will apply. Final payment, consisting of the remaining balance, must be received by Casa Vista Tranquila at least thirty (30) days prior to guest arrival (or immediately if booked less than thirty (30) days in advance of guest arrival). Failure to make final payments on a timely basis will make the reservation subject to automatic cancellation.
CONDITION OF RENTAL: The property shall be in the same condition upon departure as at check-in. Normal wear and tear excepted. Owner or its agents may enter the property at reasonable times to make repairs or provide maid service. Guest may cook in areas specifically designated for cooking. Guest must immediately notify Owner or agent of fire or other damage to property. Guest shall be liable for all acts of the family, invitees, employees, or other persons invited onto the property. Guest may not sublet or assign this rental agreement. Guest shall be responsible to return all keys and gate or garage door openers upon departure. Guest shall abide by the House Rules of the Owner, Property Manager, Condominium Association, and/or the Booking Agent as provided to Guest. Guests shall not bring any pets onto the property unless agreed to by Casa Vista Tranquila (Pet Policy varies by property. See Pet Addendum Below). Guest will not smoke indoors. Guest will rinse feet off sand as well as ocean tar before entering the unit. No parties or events of any kind shall be allowed without prior consent. Additional charges may apply. No catering or outside music permitted without prior consent; additional charges may apply. Guest shall not permit any use of the pool or Jacuzzi by unsupervised children or other guests and shall keep gates closed. Guest and other invitees shall use the pool and Jacuzzi at their own risk. Guest understands that there are certain inherent risks to persons and property located adjacent to the ocean or to a golf course, including the possibility of drowning or being struck by a golf ball. Guest acknowledges that the owner would not rent the property unless the Guest accepted this condition.
NO PET POLICY: There are only a few specific units in our inventory that accept pets. When booking a pet-friendly unit, please indicate the type of animal in the comments section of the online booking process. Additional pet fees are determined on a case-by-case basis. IF Casa Vista Tranquila authorizes a pet at the property, the Pet Addendum must be submitted prior to the stay, and the Pet Fee must be paid in full. If an animal is seen in the unit by one of our staff during your stay and it has not been approved, you will be asked to leave immediately, and no refund will be given. If residue of an animal is found during our inspection following checkout, you will be assessed a minimum $250 cleaning charge.
SECURITY DEPOSIT PROTECTION: Casa Vista Tranquila uses a Security Deposit Protection plan (Insurance). The Security Deposit Protection plan offered by Casa Vista Tranquila covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management before check-out. The policy will pay a maximum benefit of $3000.00. Any damages that exceed $3000.00, damages that are intentional, or damages caused as a result of an unapproved party will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.00. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Casa Vista Tranquila any amount payable under the terms and conditions of the Security Deposit Protection.
SECURITY DEPOSIT: Some properties require a Security Deposit to protect against any damages to and/or loss of items from the Property and to assure payment of items charged to the Guest Account. The deposit will be held in Casa Vista Tranquila’s Trust Account and will be returned, minus deductions, not later than 30 calendar days after the termination of the agreement (typically returned on the Friday after departure). We must give you a written statement at that time explaining any deductions. Deductions can be made for the following reasons: to repair or replace anything that is damaged or missing; to pay any and all amounts due; to replace all keys; additional cleaning expense or to clean excessive dirt (i.e. stained carpets, furniture, walls, appliances, etc.) and put the unit, and the things in it, in the condition when you moved in. If your deposit is not enough to cover all the damages and costs, you must pay the extra amount, and you authorize us to charge the credit card provided.
LIMITATION OF LIABILITY: Under no circumstances shall Casa Vista Tranquila be responsible for any loss, expense, damages, claims, or injury direct, indirect, consequential, or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing, as a result of any delay(s), substitution(s), rescheduling(s) or change(s)
We welcome you to book your next family gathering or business retreat at the Casa Vista Tranquila, the ultimate destination for serenity in Pedregal, Cabo San Lucas.